Work-based learning at Kinowski Insurance Agency has been a valuable experience. It is difficult to identify one particular aspect of the internship that I would consider the most important experience, but I would rather view the internship as a way to understand general office practices, recognize the importance of a highly-skilled staff, and understand how an established corporate culture defines processes, values, and norms. Everyone I met during this internship taught me how important it is to observe and listen to clients so that you are able to meet their particular needs.
G. Michael Kinowski, Kinowski Insurance Agency, Inc., Internship Supervisor:
Ms. Young did an excellent job learning how our office operates—processing insurance claims, updating customer files, answering phones, and providing customer service. She introduced our office manager to social media and how this marketing strategy may be used in our business operations. She also became knowledgeable about our insurance carriers, different types of insurance policies, and took charge of doing photo auto inspections.