Department of Information Technology Services

• Installation, Maintenance and Support of all technology and services to the Sage Colleges community.
• Computer classrooms and all computer labs.
• Support for all faculty, staff and administrative computers
• Help Desk Call Center, call (518) 244-4777 or email at helpdesk@sage.edu

John Harris, Director of Information Technology and Network Services, harrij8@sage.edu, Cowee Hall, Troy, (518) 244-4777

Travis Dipace, Manager of ITS, Albany/Troy, dipact@sage.edu, Education Building, Troy, (518) 244-4777

Jessica Tabora, Operations Specialist, taborj@sage.edu, Education Building, Troy (518) 244-4777

Claude Caesar, Computer Technician, Albany campus, caesac@sage.edu, Froman Hall, second floor, (518) 244-4777

Alex Markessinis, Computer Technician, Albany campus, markea@sage.edu, Froman Hall, second floor, (518) 244-4777

Adam Starnes, Computer Technician, Troy campus, starna@sage.edu, Education Building, Troy (518) 244-4777

Erin Lenseth, Computer Technician, Troy campus, lensee@sage.edu, Education Building, Troy (518) 244-4777

Management Information Systems

• Support for Colleague (the college's administrative information system) and Benefactor (the college's fund-raising system)
• Training in Colleague and Benefactor

Erica Cumo, Director of MIS, Management Information Systems, cumoe@sage.edu, Cowee Hall-lower level, Troy, (518) 244-4754

Bill Pizer, Associate Director of MIS and Benefactor System Administrator, pizerw@sage.edu, Cowee Hall-lower level, Troy, 244-2087

Ray Lukas, Colleague System Administrator, lukasr@sage.edu, Cowee Hall-lower level, Troy, (518) 244-2083

Networks and Security Services

• Network and server administration
• SageNet accounts
• The college's external firewall and web server
• Telephone and Voice Mail systems

John Harris, Director, harrij8@sage.edu, Cowee Hall-fourth floor, Troy, (518) 244-4582

Abul Hassan, Network Administrator, hassam@sage.edu, Cowee Hall-fourth floor, Troy, (518) 244-2355

Tom Bennett, Network Administrator, bennet2@sage.edu, Cowee Hall-fourth floor, Troy (518) 244-2086

Institutional Research

• Institutional Trend Report and Dashboard indicators
• State and federal reports
• Surveys for college guides, NCAA and others
• Support for Middle States and other institutional activities

Lori Pizer, Coordinator, pizerl@sage.edu, (518) 292-7785

Vice-President for Planning and Information Resources

Deirdre Zarrillo, Vice-President for Administration and Planning, zarrid@sage.edu (518) 292-9601

Sabreen Samman, Office Coordinator for Administration and Planning, sammas@sage.edu (518) 292-9601

If you require any assistance or have any questions, please contact our Helpdesk at (518)244-4777, email at helpdesk@sage.edu or check online in our Knowledge Base.