Knowledge Base

Welcome! The Knowledge Base is our online resource designed to provide you with tools and information to assist you with your use of technology. Over the course of time, the pages and information will expand. If there is something you think needs to be here that isn't, please let us know.

The articles you will find here include: how to build effective PowerPoint slide shows (and present them), how to build web pages, all sorts of helpful tech tips, where to find citation machines, how to use the various features of MySage and other systems, and more...

Some of the information in the Knowledge Base is in a video format and includes audio. To access those resources, you will want to make sure that your computer has audio capabilities, and, if possible, that you are on a fast internet connection (something other than dial-up). Most of the information can be read either online, or downloaded as a document and read offline. Documents that are downloadable will be in standard formats.

The Knowledge Base is available for access 24 hours a day. It is easy to search for any topic of interest. The articles are also listed within categories. So it will be easy to find the information you need with a few clicks. Each article is short and targeted to a specific issue or how-to.

The web address for the Knowledge Base is

Below are some sites for free downloads of various plug-ins you will need in order to access information in Resource Center.

Flash [you will need this plug-in in order to view the videos in the Resource Center]:

Adobe Acrobat Reader [you will need this in order to open documents in the resource center as well as some manuals]

PowerPoint Viewer [If you do not have PowerPoint installed on your computer, or you have an older version of PowerPoint, you'll need to download the Viewer]
PowerPoint Viewer Download Page

Java Runtime [If you have trouble seeing some of the videos in this section, you'll want to make sure you have downloaded Java Runtime. This will allow you to see the applets (videos) that have been created using a software called Impatica
Download Java Runtime

If you require any assistance or have any questions, please contact our Helpdesk at (518)244-4777, email at [email protected] or check online in our Knowledge Base.