Contact Us

Department of User Support Services

• Computer classrooms and labs in Froman Hall (Albany) and the Eduction Building-lower level (Troy)
• Support for all faculty, staff and administrative computers
• Help Desk Call Center, call (518) 244-4777 or email at helpdesk@sage.edu

Jonathan Brennan , Director, brennj4@sage.edu, Education Building-lower level, Troy, (518) 244-2490

Bruce Hettesheimer, Assistant Director, hetteb@sage.edu, Froman Hall, Albany, second floor (518) 292-7725

Jessica Tabora, Operations Specialist (Help Desk Technician), taborj@sage.edu, Education Building- lower level, Troy (518) 244-2354

Kathleen Shepherd, Lead Academic Technologist, Troy, shephk@sage.edu, Education Building-lower level, Troy, (518) 244-3114

Travis DiPace, Academic Technologist, dipact@sage.edu, Froman Hall, Albany, second floor (518) 292-1977

Brian Fitzgerald, Computer Technician, fitzgb@sage.edu, Education Building-lower level, Troy, (518) 244-2491

Technology Integration

• Moodle Administrator
• Software/hardware training and software support for faculty, staff and administrators
• Development of online tutorials and multimedia instruction

Ellen Murphy, Director, murphe1@sage.edu, Clark Library-2nd floor, 244-4580

Management Information Systems

• Support for Colleague (the college's administrative information system) and Benefactor (the college's fundraising system), voice mail and telephone
• Training in Colleague and Benefactor, voice mail and telephones

Todd Gunter, Director, guntet@sage.edu, Cowee Hall-lower level, Troy, (518) 244-2088

Bill Pizer, Associate Director of MIS and Benefactor System Administrator, pizerw@sage.edu, Cowee Hall-lower level, Troy, 244-2087

Darcianne Leizer, Assistant Director, Telecommunications, leized@sage.edu, Cowee Hall-lower level, Troy, (518) 244-2355

Ray Lukas, Colleague System Administrator, lukasr@sage.edu, Cowee Hall-lower level, Troy, (518) 244-2083

Erica Cumo, cumoe@sage.edu, Cowee Hall-lower level, Troy, (518) 244-4778

Network Services

• Network and server administration
• SageNet accounts
• The college's external firewall and web server

John Harris, Director, harrij8@sage.edu, Cowee Hall-fourth floor, Troy, (518) 244-4582

Institutional Research

• Institutional Trend Report and Dashboard indicators
• State and federal reports
• Surveys for college guides, NCAA and others
• Support for Middle States and other institutional activities

Lori Pizer, Coordinator, pizerl@sage.edu, (518) 292-7785

Vice-President for Planning and Information Resources

Deirdre Zarrillo, Vice-President for Planning and Information Resources zarrid@sage.edu (518) 244-2354

If you require any assistance or have any questions, please contact our Helpdesk at (518)244-4777, email at helpdesk@sage.edu or check online in our Knowledge Base.