Frequently Asked Questions

Q. Does the Wellness Center Fill Prescriptions?

A. The Wellness Center has a number of medications on hand to fill prescriptions from our nurse practitioner including some brands of the birth control pill. The Wellness Center does not fill prescriptions written by an outside provider. There are many drug stores in the vicinity of campus where you can have your prescriptions from an outside provider. Please check with your insurance company to see what locations are covered providers.

Q. How long does the Wellness Center keep a student’s record after they have graduated?

A. The Wellness Center will keep your file for seven years after graduation. Your immunizations are kept electronically, therefore are here indefinitely.

Q. Do parents have access to health information?

A. If you are 18 years old or older and have given us written permission to discuss care with your parents, we can talk to them about the issue(s) mentioned in the Release of Information form signed by you. We cannot accept long-term, blanket Release of Information forms. Written permission needs to be given each time a student wants us to discuss care with his/her parents. Federal law requires this level of confidentiality.  If you are under 18 years old, according to federal privacy laws, parents do have the right to know if or why their son/daughter has visited the Wellness Center.

Q. How does confidentiality work?

A. We take your confidentiality very seriously. We will not disclose any information about you, including the fact that you have come to the Wellness Center, to anyone without your permission. Exceptions to confidentiality include: If we judge that you are at imminent risk for seriously hurting yourself or someone else, if you tell us about any current instance of child or elder abuse or if we are court ordered to disclose records. If you have more questions about confidentiality, we encourage you to ask your clinician.

 Q. Why do I have a Wellness Center hold?

A.  Students with unpaid financial obligations will have a Wellness Center hold. Students that have not met the Wellness Center physical and immunization requirements will have a Wellness Center hold.

Q. What should I do if I’m sick or injured and the Wellness Center is closed?

Any student ON CAMPUS with a life threatening emergency, regardless of whether or not the Wellness Center is open, should contact Sage Public Safety immediately at 518-244-3177. Students OFF CAMPUS should contact 911. All expenses related to emergency are the responsibility of the student. 

Any student with a non-emergency, who feels ill or injured when the Wellness Center is closed and feels they cannot wait to seek care until it reopens, has the option to visit a nearby urgent care facility. Use of a specific facility or provider is not required, these are simply suggestions:

Q. Does the Wellness Center give allergy shots?

A. The Wellness Center does not give allergy shots.

Q. Do I need an appointment to be seen at the Wellness Center?

A. It is preferred that you make an appointment but we do our best to accommodate walk ins. It is highly recommended that you call or stop in to make an appointment to ensure prompt service.

Q. How much does it cost to be seen at the Wellness Center?

A. There is no charge for the office visit at the Wellness Center, additionally the Wellness Center does not bill your healthcare insurance unless you have the CDPHP  student plan through Sage. However, there are minimal charges for some services provided.

Q. I need my immunization records faxed to another school, what do I do?

A. You can come to the Wellness Center in person and request them (we ask for 24 hours). You can also mail or fax your request to the office. If faxing or mailing please include your name, date of birth, student ID#, and where you would like your information sent. This must be signed by you. There is no fee for this service.

We hope that you have found your answers here. If you have not or if you'd like to offer comments or suggestions, please email them to:

[email protected]


[email protected]