Mental Health Crisis

A mental health crisis exists when someone is threatening harm to himself/herself or to others, or is out of touch with reality. Do not expect reasoned behavior from the affected person. Be prepared for the unusual and sudden behavior. When a mental health crisis exists:

  1. Get to a safe place.
  2. Remain calm.
  3. Call Public Safety at 3177. Provide the following information:
    1. Your name.
    2. Your exact location, including building, floor and room.
    3. Behavior that you have observed.
    4. Presence of a weapon or means of suicide.
      • Know the difference between a suicide threat and a suicide attempt. A suicide threat occurs when someone articulates a desire to commit suicide or verbally contemplates suicide. A suicide attempt occurs when someone engages in behavior intended to cause their death
    5. Identity and description of the person involved.
  4. Until assistance arrives, be pleasant but firm with the person in crisis.
  5. Do not be confrontational or attempt to detain the person if they are combative or violent.
  6. Do not introduce others into the situation until professional assistance arrives, even if the person in crisis requests/demands the presence of others.