Work Order Requests

Welcome to the work order request page for The Sage Colleges. On this page you will be able to submit work orders to the campus IT Department or Maintenance Department.

Facilities requests for students:

Note: To place a maintenance work order with Facilities, please go to the Residence Life website for the appropriate campus, click on "Work Order Request," and complete the online form.
Troy campus: http://www.sage.edu/rsc/studentlife/residencelife/
Albany campus: http://www.sage.edu/sca/studentlife/residencelife/

 

IT Department:

The Sage College IT department uses Numara Track-it! to track work orders. Faculty, Staff, and Administrators can use the link below to submit a work order to the Helpdesk. You can achieve the same result via email or phone call. You can also submit requests in person (on the Troy campus).

  • Web Client - Using this link will bring you to The Sage Colleges IT self service page where you can enter and track your work orders. Here, you can open new work orders, add to existing work orders, close work orders, or just check on the status of your requests. This link can only be used when on campus.
  • You can also email your requests to helpdesk@sage.edu. If you include an attachment to your email, it will be included as an attachment on your work order. This is useful if you have a screenshot of an error message, or other relevant information for your request.
  • You can also contact us via telephone at (518) 244-4777.
  • You can also submit your requests in person on the Troy campus. The Helpdesk is located in the lower level of the Bush/Education building, adjacent to the computer labs.

 

If you require any assistance or have any questions, please contact our Helpdesk at (518)244-4777, email at helpdesk@sage.edu or check online in our Knowledge Base.