Student Services FAQ

  1. After I have been accepted to Sage, how will I know what courses will transfer in?
  2. Can you send proof of my enrollment to my insurance company?
  3. My GPA has fallen below 3.0. Will I lose my grants and scholarship?
  4. Can I register for classes or add/drop classes over the phone?
  5. Where can I check the status of my TAP Grant?
  6. Where can I check the status of my Federal Stafford loan?
  7. When can I anticipate the refund from my Federal Stafford/Alternative/PLUS loan?
  8. What are the minimum registration requirements to maintain my Federal Stafford loan?
  9. Can I cross-register for a class during the summer?
  10. How long do I have to elect a class Pass/Fail?
  11. What do I need my ID for?
  12. If my award letter has an estimated. TAP award, do I still need to file the application I received?
  13. I filed the FAFSA form last year when I was applying to colleges. Am I required to file another one this year?
  14. I just received my award letter; and I do not wish to borrow the student loan(s) and/or participate in Federal Work Study. Do I still have to sign the award letter?
  15. I was selected for verification. What is it and what do I have to send in?
  16. How do I go about obtaining approval for taking a summer course at another institution?
  17. I got that course waived, why didn't I receive 3 credits for it?
  18. My degree audit states that I have XX number of credits. My advisor and I counted and I have twice that many. Which is correct?
  19. How do I get a course that I transferred in to substitute for a requirement?
  20. How do I request my official transcript?
  21. How long does it take to receive an official transcript?
  22. What is the federal identification code for The Sage Colleges for financial aid?
  23. Does Sage require any financial aid applications other than the FAFSA?
  24. How can I pay for my books if I receive financial aid?
  25. Is the EFC amount on my financial aid Student Aid Report the amount I will owe the College?

1. After I have been accepted to Sage, how will I know what courses will transfer in?

Once you have been accepted, Admission then forwards all of your transcripts to Student Services for evaluation for appropriate applicability to your program of study at Sage. In many instances, research for course descriptions and information on course content needs to be done and approved by faculty prior to a course being transferred into Sage. After all courses have been reviewed and applied to your record, a Transfer Equivalency Report listing all courses transferred in from your previous institution(s) with their respective Sage equivalent is then sent on to you for your records.

2. Can you send proof of my enrollment to my insurance company?

Yes. The enrollment verification request forms are available either in Student Services or online. The form can be either faxed, mailed, or dropped off and requires the students signature for us to release enrollment information. Based on the students needs the form can be faxed, mailed or picked up in Student Services. This process normally takes 3 5 business days.

3. My GPA has fallen below 3.0. Will I lose my grants and scholarship?

All undergraduate students of The Sage Colleges are required to meet the academic standards published in their college handbook. Grant monies are subject to review based upon academic performance. Also, a challenging semester could impact TAP eligibility, so please contact Financial Aid for more information.

4. Can I register for classes or add/drop classes over the phone?

No. Course registration as well as add/drop can be completed through the use of Sage Advisor. However, there are times during the academic year when you will be required to come into the Office of Student Service so we can process the request for you.

5. Where can I check the status of my TAP Grant?

Visit the NYS Higher Education Services Corp. website and follow the instructions.

6. Where can I check the status of my Federal Stafford loan?

Visit the National Student Loan Data System for Students website and follow the instructions.

7. When can I anticipate the refund from my Federal Stafford/Alternative/PLUS loan?

Student are eligible to receive a refund from their student account within 10 business days after a credit is generated on the student account. Often a credit does not occur until all loans and grants are applied which could be six or more weeks into the semester. Please contact Student Services regarding an approximate date the refund could be available.

8. What are the minimum registration requirements to maintain my Federal Stafford loan?

In order to receive a federal student loan, the student must be matriculated in a qualified degree program and enrolled at least half time (4.5 credit hours graduate students and 6 credit hours for undergraduate students) during the time the period the loan is disbursed.

9. Can I cross-register for a class during the summer?

No. Cross-registration through the Hudson Mohawk Association of Colleges & Universities is only available during the fall and spring semesters.

10. How long do I have to elect a class Pass/Fail?

Students have until the tenth week of the semester to elect a class Pass/Fail. Students can specify, at the time they elect Pass/Fail, that they would like to keep their final letter grade if it is at or above a grade of their choosing. Faculty members are not informed of the students decision to elect a class Pass/Fail.

11. What do I need my ID for?

A valid student id is required to pick up or access student specific information in Student Services. This information includes transcripts and student paychecks.

12. If my award letter has an estimated. TAP award, do I still need to file the application I received?

Yes, the estimate is provided by Financial Aid to assist your family in anticipating their contribution toward your tuition/fees/room & board. In order to receive a TAP grant, New York State requires an application every year.

13. I filed the FAFSA form last year when I was applying to colleges. Am I required to file another one this year?

Yes, eligibility for federal grants and loans is based on the previous year's federal income tax return. The FAFSA is required for every year that you wish to participate in these programs.

14. I just received my award letter; and I do not wish to borrow the student loan(s) and/or participate in Federal Work Study. Do I still have to sign the award letter?

Yes, you can decline your financial aid by clicking on the Accept or Reject My Financial Aid Awards link located under the Financial Aid heading on Sage Advisor.  You will then be prompted to select the appropriate academic year.  This will display your current financial aid package on the top half of the screen.  You can decline parts of your financial aid on the bottom half of the screen.

If you wish to decline your financial aid package in its entirety click on the drop-down bar next to Action to Take on ALL and select decline. If you want to reject individual awards you may do so by selecting the appropriate action next to each award.

15. I was selected for verification. What is it and what do I have to send in?

Verification selection can be random or because the data received from your FAFSA was incomplete, estimated or inconsistent.  The U.S. Department of Education selects some students for the verification process.  The Sage Colleges may select a student for verification if we find conflicting information reported on the FAFSA.

We are required to ask you to provide documentation to confirm the information on your FAFSA.  This will include a verification worksheet and may include a copy of your (your spouse's) 2013 IRS Tax Return Transcript and W-2 forms.  Not all students will be required to verify the same information, please only submit the documentation that is requested by the financial aid office.  If you have more questions about verification, please visit the Verification Webpage.  You can find what documentation is required by visiting your MY Documents in SageAdvisor.

16. How do I go about obtaining approval for taking a summer course at another institution?

Complete a "Request for Approval of Transfer Credit" form and obtain all required signatures (Advisor, Program Coordinator/Chair, Dean in extenuating circumstances). This form is available in Student Services. This form is then kept on file until you have your official transcript sent from the institution you attended. Once this official transcript is received, we then transfer in the course and send you a revised degree audit and transfer equivalency report for your records.

17. I got that course waived, why didn't I receive 3 credits for it?

If you get a course waived, it only means that you don't have to take that course. A waiver does not mean that you will receive any credit for it to meet minimal credit hours completed for your degree.

18. My degree audit states that I have XX number of credits. My advisor and I counted and I have twice that many. Which is correct?

The top box on the degree audit is correct. Courses on the audit can double count, i.e. once in your major and once in liberal arts. If you are going to try to count credits yourself, please be sure to only count the course and credits once.

19. How do I get a course that I transferred in to substitute for a requirement?

A substitution form can be picked up in the Office of Student Service or be downloaded from the website. The policy indicates that you need approval from your advisor and the department chair/program coordinator for the catalog requirement, i.e. if you are trying to substitute a math course, you will need the math department chair's signature regardless of what your major is. Please be aware that the form will not be processed unless you get these signatures. Email approval is permitted; you can attach it to the form.

20. How do I request my official transcript?

Requests for transcripts must be in writing and submitted either in person, by mail or by fax. If you have a valid MySage account, you may also request your transcript from that account student_services@sage.edu.

The cost is $5.00 per copy. The form for requesting a transcript can be downloaded from the Student Services website under "Forms."

If writing a letter, the request must include:

  • Name (please note if different when attending Sage)
  • Social Security Number
  • Approximate dates of attendance
  • Address to which transcript is to be forwarded
  • Signature
  • Payment by check, VISA or Master Card credit card number and expiration Date

21. How long does it take to receive an official transcript?

The process takes about 5-7 business days from receipt of request.

22. What is the federal identification code for The Sage Colleges for financial aid?

002810

23. Does Sage require any financial aid applications other than the FAFSA?

New York State residents should also complete the NYS application for TAP (Tuition Assistance Program). This application can be completed electronically at the same time the FAFSA is being filed.

24. How can I pay for my books if I receive financial aid?

Authorization to charge your textbooks in the college bookstore against your financial aid, by using your college photo ID card, can be possible through Student Services. Authorization is given if your financial aid exceeds the balance due on your student account and all required financial aid paperwork is in order including the completion of all financial aid tasks and completed Verification.  In addition to the above requirements being met, you must also have selected the 1st box on the Federal Financial Aid Disbursement Authorization Form.  Choosing this box means that you have agreed to use part of your financial aid towards book charges.

25. Is the EFC amount on my financial aid Student Aid Report the amount I will owe the College?

The EFC is the Expected Family Contribution calculated by the Department of Education as a result of the FAFSA filing. In general, it is NOT the actual amount you will owe on your student account. Rather, it is the index by which your financial aid package is developed in combination with your student budget.